We want you to love your Arlow pillow. That's why we offer a 30-night sleep trial. Try your pillow in the comfort of your home - if its not right for you, returning it is simple and stress-free.
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How Returns Work
01.
Contact Us
Email us at hello@arlowsleep.com to let us know you'd like to return your pillow. Include your order number so we can find it quickly.
02.
Receive your prepaid label
We'll send you a free prepaid return label - no cost to you.
03.
Pack & send
Securely pack your pillow in its original packaging, attach the label, and drop it off at your nearest post office or courier.
04.
We inspect & refund
Once we get your pillow, we'll check it and process your refund to your original payment method - simple and hassle free.
Return Conditions
Pillow must show normal use is fine; excessive stains, dirt, odors or damage are not accepted.
Returned pillows are never resold; they are responsibly donated or recycled.
Returns must be requested within the 30 night trial period.
Is shipping free?
Yes! All orders within Australia come with free standard shipping.
How long does it take to receive my order?
Orders will be processed within 1-2 business days.
Most orders arrive within 7-10 business days for standard shipping in Australia.
How will my order be shipped?
Orders are packed and sent via Australia Post to ensure they arrive safely and quickly.
My order has already been shipped but I need to update the address. What should I do?
If your order hasn't been delivered yet, email us immediately at hello@arlowsleep.com with your order number and new address. We'll do our best to update it before it reaches the courier. his text with your content
Do you ship outside Australia?
Yes! Arlow Sleep ships internationally, but shipping fees apply. Delivery times and costs will depend on your location.
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