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From materials to care instructions, we’ve answered the most common questions to help you rest easy.
What makes Arlow different from standard pillows?
Arlow features dual contour heights with an adjustable pad to support both back and side sleepers.
Unlike flat pillows, it maintains proper neck and spinal alignment for all night support and comfort.
What materials are used?
Arlow is made with premium, high density ergonomic foam that adapts to your shape without losing support.
It's paired with a breathable, soft touch cover designed to feel luxurious while regulating airflow for a cooler sleep.
Does it suit all sleeping positions?
Yes. Arlow is thoughtfully contoured to support:
- Side Sleepers - fills the neck-to-shoulder gap
- Back Sleepers - cradles the natural curve of the neck
- Combination Sleepers - maintains support as you move.
Is it hypoallergenic and antibacterial?
Yes. it's hypoallergenic and naturally antibacterial, making it suitable for sensitive sleeper and your sleep clean.
How do I remove the adjustable pad and/or pillowcase?
Can I wash the entire pillow?
The removable cover is machine washable, but the foam core should not be washed. This protects the structure and longevity of the pillow.
How often should I clean it?
We recommend to wash the cover every 2-4 weeks.
Air out the foam core occasionally to keep it fresh.
How do I dry the cover?
It is best to air dry. Avoid high heat to preserve the softness and fit of the fabric.
Can I use pillow protectors?
Absolutely. A pillow protector adds an extra hygiene layer and helps extend the life of your Arlow Pillow.
How long is shipping?
Standard shipping: 5-7 business days (Australia)
Delivery times may vary slightly depending on location
Can I track my order?
Yes. As soon as your order ships, we'll email you a tracking number so you can follow it every step of the way.
What’s your return policy?
We offer 30 day risk free trial so you can experience Arlow at home. If it's not right for you, you can return it within the 30 day trial period.
How do I start a return?
Simple contact our support team with your order number, and we'll guide you through the process quickly and hassle-free.
What if my pillow arrives damaged?
If your Arlow pillow arrives damaged or faulty, contact us immediately. We'll arrange a replacement - no stress, no extra cost.
We’re here to help you rest easier.
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